Privacy Policy

When you use our contact form or loan application, we collect the details you choose to provide, which may include your full name, phone number, email address, the service you are interested in, requested loan amount and any message you send us.

We do not ask for sensitive financial credentials, passwords or full account numbers through this website.

We use the information you provide to respond to your enquiry, assess and process loan applications, contact you about our services, and improve the way we serve our clients.

We do not sell your personal information to third parties.

We process your information on the basis of the consent you give when you submit a form, and where necessary to take steps at your request before entering into an agreement, and to meet our legal and regulatory obligations as a microfinance institution in Zimbabwe.

We may share your information with trusted service providers who help us operate this website and communicate with you (for example, our email delivery and hosting providers), and with regulators or authorities where we are required to do so by law.

Any service providers who process information on our behalf are expected to protect it and use it only for the purposes we specify.

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

We keep your information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

You may request access to the personal information we hold about you, ask us to correct inaccurate information, or ask us to delete information where we are not required to keep it. To make a request, contact us using the details below.

This website may use limited cookies or similar technologies to help it function and to understand how visitors use it. You can control cookies through your browser settings.

Our contact and application forms may be delivered using third-party email services, and our website is served through a third-party hosting provider. These providers process data on our behalf under their own security and privacy commitments.

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

If you have any questions about this policy or how we handle your information, contact us at info@creditree.co.zw, call 0782 281 208, or visit us at 6B Piers Road, Borrowdale, Harare, Zimbabwe.